Shipping policy

Shipping Policy

Effective Date: January 1, 2026

Thank you for shopping with RopeMore. This Shipping Policy explains how and when your order will be processed and delivered.

1. Order Processing

Orders are processed within 1 to 3 business days. Processing times may be longer during holidays, sales, and peak periods. You will receive an order confirmation email after checkout and a separate shipping confirmation email once your order has shipped.

2. Shipping Rates and Methods

• Domestic Shipping: We are proud to offer Free Standard Shipping on all orders sitewide within the United States.

• Carriers: We ship using trusted carriers such as UPS, USPS, and FedEx. RopeMore may change carriers at any time to ensure the best delivery experience.

• Returns: While outgoing standard shipping is free, return shipping costs are the responsibility of the buyer.

3. Domestic Delivery Estimates

• Standard Shipping: 3 to 7 business days

• Expedited Shipping: 2 to 3 business days (Additional fees apply for expedited methods)

Delivery estimates are provided by the carrier and are not guaranteed.

4. International Shipping

RopeMore does not currently offer international shipping. We plan to expand our shipping locations in the future.

5. Tracking Information

Once your order ships, you will receive an email with a tracking number. Tracking updates may take up to 24 hours to appear after the carrier scans the package.

6. Incorrect or Incomplete Addresses

Customers are responsible for entering accurate shipping information at checkout. RopeMore is not responsible for packages delayed, lost, or returned due to incorrect or incomplete addresses. If you need to update your address, contact us immediately. We can make changes only if the order has not yet shipped.

7. Lost, Delayed, or Damaged Packages

RopeMore is not responsible for delivery delays caused by carriers, weather, or other circumstances outside our control.

• If your package is marked as delivered but not received, please check with neighbors, your mailbox, or your local post office.

• If your package arrives damaged, contact us within 48 hours of delivery with photos of the product and packaging so we can assist.

8. Preorders and Backorders

Preorder and backorder items will ship during the estimated window listed on the product page. These dates may change depending on production and supply chain conditions. Orders containing both in-stock and preorder items may ship together unless otherwise specified.

9. Delivery Issues

If the carrier cannot complete delivery, they may attempt redelivery or hold the package at a local facility. Customers are responsible for following up with the carrier to retrieve packages. Packages returned to us due to failed delivery attempts or incorrect addresses may incur reshipment fees.

10. Contact Information

For shipping questions or support, contact us at:

• Email: info@ropemore.com

• Phone: 208-680-5407