Returns & Refund Policy
Our goal is to provide customers with great products. Please test and inspect your RopeMore product upon delivery for any damage that may have occurred during shipping.
If you are not completely satisfied with your purchase, we’re here to help.
Return Window
Returns may be requested within 30 days of the original order date.
Condition Requirements
To qualify for a return, your item must be:
Unused and unopened
In its original packaging
In the same condition in which it was received
Returns that do not meet these conditions may not be eligible for a refund.
Damaged or Defective Items
If your product arrives damaged or you experience an issue, please email info@ropemore.com with:
A description of the issue
Clear photos of the product and packaging
Once reviewed, we will issue a return shipping label and evaluate how to proceed.
Return Shipping
Customers are responsible for return shipping costs.
Shipping charges are non-refundable.
We recommend using a trackable shipping method, as RopeMore is not responsible for items lost or damaged in transit.
Refunds
Refunds will be issued to the original payment method used to purchase the product.
Mailed returns will be refunded for product cost only.
Original shipping charges will not be refunded.
Once a return is received and inspected, refunds are typically processed within 2–3 business days.
How to Initiate a Return
To start a return, please contact us at info@ropemore.com with your order number and reason for return. We will provide return instructions and next steps.
Non-Returnable Items
The following items are final sale and cannot be returned:
Sale or promotional items
Final sale items
Gift cards